General Ordering Information, Payment Terms & Lead Time
How to place an order
Ordering Online
The quickest and easiest way to order is to use the shopping cart on this website. Choose from the various options for the piece you are ordering and then click the "Add to Cart" button. When you are finished adding items click "Check Out Now" in the shopping cart. To view your shopping cart at any time click "Shopping Cart" in the link menu at the top of the page.
Preferred payment method: In an effort to keep the price of my furniture as reasonable as possible I am encouraging payment by check online. This payment method eliminates credit card processing fees while still allowing immediate payment online. While you can certainly pay by credit card if you'd like, I encourage you to consider choosing "Order by check online" when picking a payment method in the check out process. This not an electronic transfer from your checking account. The information you provide allows me to print out a physical paper check that will be deposited like a regular check and clear through your bank account in the usual manner.
Telephone Orders
You can also order by phone by calling 802-387-4416. If you have any questions before you place your order this is a good option. Also if you want to customize a standard piece or order a completely custom piece it's best to order by phone.
Ordering In Person
You can also visit my workshop and showroom in Putney, Vermont and order in person. For driving directions click "Visiting the Shop" in the "About" menu at the top of the page. We're only 2 miles off of I-91 exit 4 in Vermont and welcome your visit even if you're not ordering right away.
Email Orders
While we can take your order information by email (what pieces, name, address, phone number, etc.) you will need to call with your payment information or mail a check. Do not email your credit card information as email is not a secure method for doing so.
Payment Terms
We require a 50% deposit when your order is placed with the balance plus shipping and/or tax due upon completion prior to shipping. You may also pay in full when you place your roder if that is your preference. Your order is not considered official or put on our construction schedule until we have received your deposit. For orders of multiple pieces, the balance due on each piece is due upon completion of that piece. In the case of a dining table and chairs, the balance on the table is due when the table is completed and the balance on the set of chairs is due when they are completed. When the entire order is completed the shipping charges are due. All payments for furniture, shipping charges and any tax due must be received before your order ships. Orders that are picked up at our workshop or are delivered or shipped to Vermont addresses are subject to Vermont sales tax of 6%.
We accept the following payment methods:
- Mastercard
- Visa
- American Express
- Check online
- Check by phone
- Check by mail
- Wire transfers
- Cash (at the workshop only)
Text Message Policy
We send text message updates and responses to customers about pricing and products offered at bissellwoodworking.com. Mobile phone information is stored securely and will not be shared with third parties or affiliates for marketing or promotional purposes.
Lead Time
All of our furniture is built to order and in general we schedule furniture to be built in the order it was received. However, sometime it makes sense to batch several orders together to increase production efficiency. This is particularly true with chair orders. If someone orders only 1 chair we may wait until another order of chairs comes in before making the single chair. It's also possible that we're about to make a set of chairs when a single chair is ordered and it makes sense to make it right away. We will also sometimes push an order ahead of schedule if we happen to have the wood for that order but don't yet have the wood for an earlier order. In general, you can expect your furniture to be completed and ready for shipping about 12-16 weeks after your deposit is received. If you would like an estimate of lead time based on our current back log please call or email.
Cancellation Policy
When your order is placed your furniture is put on our construction schedule and we begin procuring the needed lumber and hardware. In addition, we update our current lead time to take into account the time needed to build your furniture. Since the length of our lead time can affect a prospective customer's decision as to whether or not to place and order, if you decide to cancel an order there will be a cancellation charge. If you cancel your order within 72 hours of placing it, the cancellation charge is 3% of your order total. If you cancel after 72 hours but before we start buildng your furniture the cancellation charge is 15%. Cancellations after we have started building your furniture incur a 20% charge. In addition to this cancellation charge, if you cancel an order for a customized piece after work has begun on it, you will be charged for the work done, including materials and design time, up until that point.
Returns Policy
I have been building furniture since 1982 and have not had a single piece of my furniture returned. However, I realize that making a large purchase on the internet makes some people uneasy. For this reason I will accept returns in certain cases:
If you are not fully satisfied with a standard, non-customized piece of my furniture you may return it within 30 days of delivery for a refund of the purchase price less a 20% restocking charge. Note that the natural grain and color characteristics of the wood used are not a valid reason for a return. If you have a particular preference for a certain type of grain pattern (for example, more heavily figured vs more plain grain, or more vs less mineral streaks, etc.) please discuss this with us when you place your order and we will do our best to accomodate your preference, but even in this case we do not accept returns based on grain preference. You must pay for return shipping and your original shipping costs are not refunded. Returned furniture must be in as-new condition. All costs incurred in returning your furniture to as-new condition will be deducted from your refund. You must call for a return authorization before returning any furniture. I do not accept returns of any customized furniture.
